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Computer Support Specialist

Position Information

Position Information

Working Title: Computer Support Specialist
Role Title: Information Technology Specialist I
Posting Number: SW0180258
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

The Computer Support Specialist serves as a member of the Information Technology group and is responsible for providing high quality helpdesk support to BI’s two physical locations. The computer support specialist will provide end-user support for workstations, support and maintenance of computer systems, hardware and software assistance and repairs, hardware and software inventory and upgrades and recovery plans of complex systems and servers. Will be expected to assist system administrators and the scientific programmers in troubleshooting technical issues and document resolutions. Will be responsible for the timely attention to and resolution of IT-related trouble tickets received through BI’s request tracking system. Will contribute to the development and maintenance of an effective and cohesive technical support team. Will be responsible for researching and testing new software for implementation for use at BI. Will also be responsible for adhering to established equipment inventory and surplus procedures.

This position will provide technical support for both of BI’s locations, one in Blacksburg and one in the National Capital Region (NCR) located in the Ballston area of Arlington, VA in the Washington, D.C. metropolitan area. Travel to BI’s NCR location will be required periodically.

In accordance with the university’s hiring procedures for non-student positions, this position will require a conviction check.

Required Qualifications:

- Bachelor’s degree or equivalent training and experience in a support environment.
- Detailed and comprehensive knowledge of computer hardware and software.
- Demonstrated knowledge of Windows 7, Windows 8, Windows 10, TCP/IP Networking, and MacOS X, installation of software and account set up.
- Dependable work history, willingness and ability to work a flexible schedule and overtime as needed.
- Demonstrated ability to work independently in a fast-paced environment, ability to take initiative in finding solutions and manage multiple project simultaneously.
- Strong customer services skills with demonstrated prioritizing and time management, problem solving skills and ability to communicate technical issues easily to a wide audience with varying levels of IT knowledge.

Preferred Qualifications:

Experience with Linux or experience working in a help desk environment.

Employment Conditions: Must have a criminal background check
Must have a conviction check: Yes
Describe Other:
Employment Comments:

Backfill for position 050031

How to Apply for this Job:

To apply for this position, please go to and search for posting number SW0180258. Applications will be reviewed starting April 30. For more information about the Biocomplexity Instiute, please visit us at

Virginia Tech is an equal opportunity and affirmative action employer. Women, minorities, individuals with disabilities, and protected veterans are strongly encouraged to apply. Anyone having questions concerning discrimination or accessibility should contact the Office for Equity and Accessibility.

Employee Category: Staff (Salary)
Appointment Type: Restricted
If restricted or temporary, enter end date: Reviewed annually
FLSA Status: Non-exempt: Eligible for overtime
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Band: 4
Pay Range: commensurate with experience
Department: Biocomplexity Institute
Work Location: Blacksburg
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: M-F, 8am-5pm
Posting Date: 04/16/2018
Review Begin Date: 04/30/2018
Job Close Date:
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

  2. How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (
    • Higher Education Recruitment Consortium - HERC (
    • Diverse Jobs (
    • Insight Into Diversity (
    • Indeed (
    • Roanoke Times Online (
    • Commonwealth of Virginia Jobs (
    • Virginia Tech job site (
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  3. Do you have a Preferential Hiring Form (Blue Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only).
    • Yes
    • No
  4. Do you have an Interagency Placement Screening Form (Yellow Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only)
    • Yes
    • No

Required Documents

Required Documents
  1. Resume/Curriculum Vita
Optional Documents
  1. Cover Letter
  2. List of References