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Associate Director or Sr Associate Director of USFA Operations

Position Information

Position Information

Working Title: Associate Director or Sr Associate Director of USFA Operations
Faculty Rank: Lecturer
Role Title: Professional Faculty
Posting Number: AP0180103
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

Virginia Tech seeks a highly innovative, experienced, and motivated individual for the position of Associate (or Senior Associate) Director of Operations within the office of University Scholarships and Financial Aid. This position: provides leadership, direction, and supervises staff while managing the day-to-day administration of complex financial aid programs; works closely with the Director and Associate Director of Client Services to design and implement financial aid strategies, policies, and procedures that further the university’s goals—ensuring compliance with all federal and state laws and regulations, and university policies and procedures; and, investigates, proposes, and implements all system enhancements. The position supervises select Administrative Professional (A/P) Faculty and oversees between 11 and 15 full-time staff.

Required Qualifications:

Master’s degree or a Bachelor’s degree combined with progressively responsible experience in a highly automated environment in hiring, developing, supervising, and evaluating managerial staff. Demonstrated progressive experience with enterprise student information systems; identifying trends in data; and, implementing data-informed decisions. Capable of successfully maintaining a high level of customer service for existing business functions while exploring new system process designs while navigating within the ever-evolving financial aid delivery landscape. Demonstrated ability to understand and interpret complex federal statutes and regulations. Ability to make independent decisions and exercise sound judgment. Demonstrated ability to use data analytics to support and to review business decisions.

Preferred Qualifications:

Master’s degree in Computer Science, Information Technology or related field, or Higher Education plus significant progressive work experience in Scholarship and Financial Aid positions at four-year public universities with enrollment that exceeds 15,000 students. Demonstrated leadership and administration of federal and state financial aid programs at a college or university. Working knowledge and understanding of contemporary best practices in financial aid management especially as it relates to Banner processes. Extensive experience with the financial aid module of the Banner student system. Demonstrated supervisory experience. Demonstrated employment history of working collaboratively with academic and administrative areas as well as understanding of technological infrastructure of financial aid processes. Experience leading and conducting operations and business process reviews and developing process evaluation. Comprehensive knowledge of federal Title IV financial aid programs and previous financial aid administration experience. Strong command of COD, CPS, NSLDS, and financial aid processing systems. Demonstrated experience with SQL.

Employment Conditions: Must have a criminal background check
Must have a conviction check: Yes
Describe Other:
Employment Comments:

As a condition of hire and continued employment, individual must be in good standing on all federal student loans and must grant permission for office to access NSLDS to verify such standing.

How to Apply for this Job:

To evaluate the requirements and apply, candidates should review posting in its entirety at Applicants MUST apply on-line to be considered.

Employee Category: Administrative and Professional Faculty
Appointment Type: Regular
If restricted or temporary, enter end date:
FLSA Status: Exempt: Not eligible for overtime
Tenure Status: Non-Tenure Track
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Range: $60,000 - $92,000
Location: Blacksburg
Department: University Scholarships & Fin Aid
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: 8-5, M-F
Job Posting Date: 04/11/2018
Review Begin Date: 04/25/2018
Job Close Date:
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (
    • Higher Education Recruitment Consortium - HERC (
    • Diverse Jobs (
    • Insight Into Diversity (
    • Indeed (
    • Roanoke Times Online (
    • Commonwealth of Virginia Jobs (
    • Virginia Tech job site (
    • Facebook
    • LinkedIn
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    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  2. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

Required Documents

Required Documents
  1. Resume/Curriculum Vita
  2. Cover Letter
  3. List of References
Optional Documents
  1. Other Doc