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Assistant/Associate Director, Student Success Center

Position Information

Position Information

Working Title: Assistant/Associate Director, Student Success Center
Faculty Rank: Lecturer
Role Title: Professional Faculty
Posting Number: AP0180097
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

The Student Success Center (SSC) is a department in the Office of the Vice Provost for Undergraduate Academic Affairs and reports to the Assistant Provost for Student Success Initiatives. The Student Success Center (SSC) designs and implements programs and services that promote the success and excellence of Virginia Tech students throughout their educational journey. The Assistant/Associate Director is a 12-month professional faculty position reporting to the Director. The Assistant/Associate Director provides leadership in and direct oversight for developing learning assistance programming, tutoring services and academic skills develop efforts intended to improve student’s academic performance and persistence towards successful completion of the baccalaureate degree.

Duties/Responsibilities include but are not limited to:

- Assist the Director in the strategic planning and implementation of assessment measures for overall program effectiveness with a focus on access, retention and student success

- Provide guest lectures and class presentations as requested

- Develop and implement annual programming and signature events, ensuring that programs are intentional, collaborative, inclusive and effectively promoted campus-wide

- Perform outcome assessment and create a strategic plan to enhance programs and services

- Develop and maintain strategic relationships and collaborations with faculty, campus and community partners and alumni

- Provide educational support and skill development to assist students in becoming independent and intentional learners

- Supervise and mentor undergraduate and graduate student staff members

- Promote the SSC to new and current students by participating in orientations, resources fairs and other events

- Provide oversight for the academic program budget

- Provide oversight and management (i.e., recruit, hire, train, supervise and assess) of the SSC’s peer education programs: The SSC Tutoring Program and the SSC Ambassador Program

- Develop a comprehensive schedule of student support services to meet specific student needs each semester based on all course offerings to include in-person and virtual tutoring, exam review sessions, drop-in hours and academic seminars

- Maintain College Reading and Learning Association certification of Tutoring Program and manage certification credentials for all tutors

- Approve hiring and payroll changes in Banner

- Design curriculum and coordinate the Seminar Series on Academic Success
- Assist with curriculum design and teaching one or more sections of UNIV 1004: College Success Strategies

- Serve as the SSC liaison for the EAB/Student Success Collaborative which consist of coordinate the tutoring program scheduling and alerts/case management referrals

- Co-advise the CommonWEALTH of Scholars student organization

- Represent the Student Success Center on various University committees

- Additional duties, opportunities and projects may be offered or assigned based on departmental goals

Required Qualifications:

- Master’s degree from an accredited institution, preferably in college student personnel, counseling, or a related field

- Experience in higher education instruction, learning assistance, advising, academic support center management, or similar related experience

- Experience in designing and implementing academic support programs

- Experience working with students from first generation, low income, rural communities and other diverse backgrounds

- Ability to effectively collaborate with staff, faculty, and administrators

- Strong interpersonal, organizational, leadership, and presentation skills

Preferred Qualifications:

- Undergraduate teaching experience

- Experience hiring, training and supervising undergraduate students in professional settings

- Ability to identify and respond to educational trends and institutional needs

- Knowledge and practice of adult education theory of teaching and engagement, as well as of student success theories

- Experience with program design and evaluation

Employment Conditions: Must have a criminal background check
Must have a conviction check: Yes
Describe Other:
Employment Comments:
How to Apply for this Job:

To evaluate the requirements and apply, candidates may review posting AP0180097 in its entirety at Review of applications will begin April 20, 2018. Applicants MUST apply on-line to be considered. If you have any questions please contact our Service Center @ 540-231-9331 or email

Employee Category: Administrative and Professional Faculty
Appointment Type: Regular
If restricted or temporary, enter end date:
FLSA Status: Exempt: Not eligible for overtime
Tenure Status: Non-Tenure Track
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Range: Commensurate with Experience
Location: Blacksburg
Department: Student Success Initiatives
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: 8-5
Job Posting Date: 03/30/2018
Review Begin Date: 04/20/2018
Job Close Date:
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a tutor trainer certification?

    (Open Ended Question)

  2. * Please briefly describe your experience in educational programming as it relates to designing, coordinating, and hosting educational events. If no experience in this area, please enter "NA".

    (Open Ended Question)

  3. * Briefly describe your experience providing student support services to various undergraduate student populations (i.e., underrepresented, transfers and/or veterans). If no experience in this area, please enter "NA".

    (Open Ended Question)

  4. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (
    • Higher Education Recruitment Consortium - HERC (
    • Diverse Jobs (
    • Insight Into Diversity (
    • Indeed (
    • Roanoke Times Online (
    • Commonwealth of Virginia Jobs (
    • Virginia Tech job site (
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  5. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

Required Documents

Required Documents
  1. Resume/Curriculum Vita
  2. Cover Letter
  3. List of References
Optional Documents
  1. Letter of Reference #1
  2. Letter of Reference #2
  3. Letter of Reference #3