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Associate Director Processing Operations

Position Information

Position Information

Working Title: Associate Director Processing Operations
Faculty Rank: Lecturer
Role Title: Professional Faculty
Posting Number: AP0180081
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

Virginia Tech seeks a highly professional, experienced, and innovative individual for the position of Associate Director for Processing Operations within the office of University Scholarships and Financial Aid. This position is responsible for: designing and implementing financial aid strategies, policies, and procedures that further the university’s goals; ensuring compliance with all federal and state laws and regulations, and university policies and procedures; and, the set-up, maintenance, and day-to-day administration of complex financial aid programs. The position will manage institutional aid and campus-based funds to prevent over or under expenditures of funds, and assist the Director with the development of an awarding strategy. The Associate Director supervises select assistant directors and managers, and oversee a staff between 11 and 15 full-time staff.

Required Qualifications:

Successful candidates must possess a bachelor’s degree with demonstrated leadership and administration of federal and state financial aid programs at a college or university; considerable knowledge and understanding of contemporary best practices in financial aid management especially as it relates to Banner processes; an in-depth understanding of financial aid regulations; excellent interpersonal and communication skills; the ability to multi-task and meet competing deadlines; and a commitment to student-focused processes and communications. Demonstrated supervisory experience. Demonstrated employment history of working collaboratively with academic and administrative areas as well as understanding of technological infrastructure of financial aid processes. Experience leading and conducting operations and business processes reviews and developing process evaluation. Comprehensive knowledge of federal Title IV financial aid programs and previous financial aid administration experience. Demonstrated ability to understand and interpret complex federal statutes and regulations. Strong command of COD, CPS, NSLDS, and financial aid processing systems. Ability to make independent decisions and exercise sound judgment. Demonstrated ability to use data analytics to support and to review business decisions.

Preferred Qualifications:

Master’s degree. Significant progressive work experience in Scholarship and Financial Aid positions at four-year public universities with enrollment that exceeds 15,000 students. Extensive knowledge and experience working with the Banner system.

Employment Conditions: Must have a criminal background check
Must have a conviction check: Yes
Describe Other:
Employment Comments:

As a condition of hire and continued employment, individual must be in good standing on all federal student loans and must grant permission for office to access NSLDS to verify such standing.

How to Apply for this Job:

Qualified applicants must electronically submit online application, cover letter, resume/curriculum vitae, and a list of 3 professional references to Apply to posting AP0180081. Applicant screening will continue until the position is filled. Virginia Tech is committed to building a culturally diverse faculty and strongly encourages applications from women and minorities.

Employee Category: Administrative and Professional Faculty
Appointment Type: Regular
If restricted or temporary, enter end date:
FLSA Status: Exempt: Not eligible for overtime
Tenure Status: Non-Tenure Track
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Range: $60,000 - $70,000
Location: Blacksburg
Department: University Scholarships & Fin Aid
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: 8-5, M-F
Job Posting Date: 03/13/2018
Review Begin Date: 03/27/2018
Job Close Date:
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (
    • Higher Education Recruitment Consortium - HERC (
    • Diverse Jobs (
    • Insight Into Diversity (
    • Indeed (
    • Roanoke Times Online (
    • Commonwealth of Virginia Jobs (
    • Virginia Tech job site (
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  2. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

Required Documents

Required Documents
  1. Resume/Curriculum Vita
  2. Cover Letter
  3. List of References
Optional Documents
  1. Other Doc