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Cloud Services Administrator

Position Information

Position Information

Working Title: Cloud Services Administrator
Faculty Rank: Lecturer
Role Title: Professional Faculty
Posting Number: AP0180037
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

Collaborative Computing Solutions (CCS) manages service proffered through Cloud-based Software-as-a-Service (SaaS) applications for Virginia Tech, such as Microsoft Office 365, Google Apps for Education (GAFE), and Slack. CCS assists faculty and staff in deploying custom solutions to Cloud providers, such as Amazon Web Services (AWS) and Microsoft Azure.
-Monitor and manage the health of Virginia Tech supported SaaS applications with a focus on collaboration and communication tooling within these services.
-Consult with faculty and staff to advise them on best practice strategies for provisioning new services to Cloud vendors
-Work as part of a team for the development, implementation, and ongoing support of SaaS applications
-Diagnosis, troubleshoot, consult, and resolve problems with SaaS applications
-Develop, refine, and conduct knowledge transfer opportunities related to SaaS applications including knowledge base articles, user groups, and in-person training courses
-Ensure data retention, availability, scalability, backup and recovery of the SaaS solutions
-Act as an escalation interface for support and communications with customers and Virginia Tech call center
-Act as the support and licensing liaison between VT Software Acquisitions and SaaS vendors

Required Qualifications:

-Bachelor’s Degree in Information Technology or similar major OR Significant Related Experience and Certifications that equate to a Bachelor’s degree.
-Experience administering Office 365 or GAFE environments
-Experience working with Microsoft Azure or AWS service models: Platform as a Service (PaaS), Infrastructure as a Service (IaaS), Software as a Service (SaaS), etc.
-Ability to programmatically solve problems and automate repetitive tasks in a common scripting or programming language such as PowerShell, Python and/or VBScript
-Experience with network fundamentals including TCP/IP networking (IPv4/IPv6)
-Strong analytical, organizational and problem-solving skills, excellent communication skills and the ability to provide leadership in assigned areas
-Ability to work both independently and in a team environment
-Ability to exercise confidentiality, good judgment, and critical thinking when working with sensitive issues

Preferred Qualifications:

-Master’s degree in Computer Science, Information Systems or related field.
-Experience with installing and administering Exchange servers in a Microsoft Active Directory-based environment
-Experience with regulatory and legislative authorities including but not limited to HIPAA, FISMA, PII, and FERPA
-Experience using Microsoft System Center products, including SCCM and SCOM
-Knowledge of authentication protocols and other methods of providing security for passwords and network communication, including Multi-Factor Authentication
-Previous experience preparing reports/documents and presenting information
-Experience in providing security guidance and training to both technical personnel and end-users
-Relevant professional certifications such as MSCA: Office 365, AWS certifications, Azure certifications, SANS, etc.

Employment Conditions:
Must have a conviction check: Yes
Describe Other:
Employment Comments:
How to Apply for this Job:

Qualified applicants must electronically submit online application, (optional) cover letter, resume/curriculum vitae and a list of 3 professional references to Apply to posting #AP0180037. Applicant screening will continue until the position is filled. Virginia Tech is committed to building a culturally diverse faculty and strongly encourages applications from women and minorities.

Virginia Tech is an Equal Opportunity/Affirmative Action employer.

Employee Category: Administrative and Professional Faculty
Appointment Type: Regular
If restricted or temporary, enter end date:
FLSA Status: Exempt: Not eligible for overtime
Tenure Status: Non-Tenure Track
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Range: Commensurate with Experience
Location: Blacksburg
Department: Collaborative Computing Solutions
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: Normal M - Fri, 8 am - 5 pm; Alternate schedule as approved; On-call as needed
Job Posting Date: 02/05/2018
Review Begin Date: 02/20/2018
Job Close Date:
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (
    • Higher Education Recruitment Consortium - HERC (
    • Diverse Jobs (
    • Insight Into Diversity (
    • Indeed (
    • Roanoke Times Online (
    • Commonwealth of Virginia Jobs (
    • Virginia Tech job site (
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  2. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

Required Documents

Required Documents
  1. Resume/Curriculum Vita
  2. List of References
Optional Documents
  1. Cover Letter