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IT Support Technician

Position Information

Position Information

Working Title: IT Support Technician
Role Title: Information Technology Specialist I
Posting Number: SW0170984
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

IT Support Technician provides information technology support to the Faculty and Staff Technology Resources (FASTR) unit.

Customer Support/Consulting
- Provides accurate solutions to reported problems employing advanced knowledge of desktop computing operating systems and applications, network connectivity and Virginia Tech Central IT provided software applications and services.
- Uses appropriate diagnostic tools to solve or escalate reported symptoms.
- Escalates problems to application/service area when appropriate (i.e., problems requiring diagnostic skills, tools, or expertise not available at secondary level).
- Support end users via phone, via e-mail, through interactive online methods, and in person for access to computing resources, central computing services and desktop computing.
- Analyze user needs to make hardware, software and configuration.
recommendations to systems administrators and the end-user community.
- Sanitize computers for surplusing
- imaging and deployment of new computer hardware.
- Provide desktop support for FASTR
workstations as directed by Manage and/or Team Lead.

Apply patches/upgrades to OS and applications software.
Install and repair system hardware. Install and manage application
software such as Oracle client, Microsoft Office Suite. Configure, manage and
troubleshoot network services. Troubleshoot diagnose and repair system
problems. Document system configurations and changes. Document computer
location and user assignment.

Required Qualifications:

- Knowledge of, and ability to troubleshoot desktop operating systems such as
(Windows, Macintosh OSX, and UNIX/Linux) and hardware, applications such as, peripherals, and telecommunications failures (telephone, LAN, WAN, and TCP/IP) in a logical and systematic manner.
- Considerable knowledge of security principals and tools.
- Working knowledge of networking principals and tools.
- Broad knowledge of desktop computing with an area of specialty.
- Ability to interface with end users over the telephone, via email, or in person to effectively communicate problem status and resolutions.
- Good interpersonal, customer support, verbal, and technical writing skills are required.
- Self-starter with ability to manage multiple simultaneous tasks and projects.
- Ability to operate independently and without supervision or with assigned teams to accomplish organizational goals and objectives is essential.
- Willingness and ability to document
knowledge and share with others.

Preferred Qualifications:

- Knowledge of windows operating systems to include: configuring Windows current/recent operating systems.
- Working knowledge of Mac OS.
- Knowledge of Oracle client, Microsoft Office Suite, popular internet browsers, Outlook, InDesign, Photoshop, and Adobe Acrobat.

Employment Conditions:
Must have a conviction check: Yes
Describe Other:
Employment Comments:
How to Apply for this Job:

To apply, applicants must complete the online application at, posting #SW0170984, and submit a cover letter, resume and list of three professional references as an attachment to the application. Review of applications will begin on January 22, 2018, and the posting will close on February 5, 2018.

Employee Category: Hourly Wage Staff, limited to 1500 hrs/year
Appointment Type: Temp, non-salaried wage
If restricted or temporary, enter end date:
FLSA Status: Non-exempt: Eligible for overtime
Academic Year or Calendar Year: Calendar Year
Percent Employment: Part-time
If part time, enter Percent Time:
Pay Band: 4
Pay Range: Commensurate with Experience
Department: User Engagement
Work Location: Blacksburg
Location, if not Blacksburg:
Location Zip Code: 24073
Work Schedule: Varies between M-F 8:00 am to 5:00 pm. Mornings preferred.
Posting Date: 01/03/2018
Review Begin Date: 01/22/2018
Job Close Date:
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (
    • Higher Education Recruitment Consortium - HERC (
    • Diverse Jobs (
    • Insight Into Diversity (
    • Indeed (
    • Roanoke Times Online (
    • Commonwealth of Virginia Jobs (
    • Virginia Tech job site (
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  2. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

Required Documents

Required Documents
  1. Resume/Curriculum Vita
  2. List of References
  3. Cover Letter
Optional Documents