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Computer Support Specialist

Position Information

Position Information

Working Title: Computer Support Specialist
Role Title: Information Technology Specialist I
Posting Number: SW0170999
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

The Finance Information Technology department seeks a customer service focused Computer Support Specialist to provide front line technical assistance to faculty and staff in the Vice President for Finance and Chief Financial Officer senior management area. The successful applicant is expected to provide excellent customer service while resolving incidents in a timely manner, communicating effectively and being a positive contributor to the Finance Information Technology team.

Key responsibilities of this position include:
• Leverage the centralized helpdesk solution to provide first line technical support to users with all aspects of computing operations. Review, prioritize and resolve helpdesk requests using established best practices including detailed ticket documentation.
• Configure and install computer hardware, software and peripheral equipment.
• Perform routine software and system updates.
• Maintain hardware inventory for accurate fixed assets accounting.
• Create and maintain accurate system, process and end user documentation.
• Perform miscellaneous job-related duties as assigned.
• Communicate with a broad range of users about technical topics at a level appropriate for the intended audience
• Uphold the universal competencies of teamwork, maintaining a safe and secure work environment and diversity commitment.

Required Qualifications:

• A bachelor’s degree from an accredited institution of higher education OR an equivalent level of training and experience;
• Experience providing technical support and guidance in an IT support, help desk or related role;
• Experience with basic system administration tasks in a Windows operating system environment;
• Ability to demonstrate practical troubleshooting and problem analysis techniques;
• A customer service orientation;
• Ability to communicate effectively to a variety of audiences through a variety of channels (in-person, phone, email, etc.);

Preferred Qualifications:

• Experience with remote management software (Microsoft SCCM, IBM BigFix, Kaseya, etc.);
• Experience with advanced system administration tools (Microsoft MDT, PowerShell, etc.);
• Experience in an Active Directory domain environment (Group Policy, managing security groups, etc.)
• Server configuration and support experience;

Employment Conditions:
Must have a conviction check: Yes
Describe Other:
Employment Comments:
How to Apply for this Job:

For a complete listing of position qualifications, and to apply, please visit www.jobs.vt.edu. Review of applications will begin on January 12, 2018.

Employee Category: Staff (Salary)
Appointment Type: Restricted
If restricted or temporary, enter end date: Annual review, dependent upon funding.
FLSA Status: Non-exempt: Eligible for overtime
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Band: 4
Pay Range: Commensurate with Experence
Department: Finance Information Technology
Work Location: Blacksburg
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: 8:00-5:00
Posting Date: 12/22/2017
Review Begin Date: 01/12/2018
Job Close Date:
Restricted to university employees only?
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link: http://listings.jobs.vt.edu/postings/82894

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (www.higheredjobs.com)
    • Higher Education Recruitment Consortium - HERC (www.hercjobs.org)
    • Diverse Jobs (www.diversejobs.net)
    • Insight Into Diversity (www.careers.insightintodiversity.com)
    • Indeed (www.indeed.com)
    • Roanoke Times Online (www.jobs.roanoke.com)
    • Commonwealth of Virginia Jobs (www.jobs.virginia.gov)
    • Virginia Tech job site (www.jobs.vt.edu)
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  2. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

  3. Do you have a Preferential Hiring Form (Blue Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only).
    • Yes
    • No
  4. Do you have an Interagency Placement Screening Form (Yellow Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only)
    • Yes
    • No

Required Documents

Required Documents
  1. Resume/Curriculum Vita
  2. Cover Letter
  3. List of References
Optional Documents