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IT Support Engineer

Position Information

Position Information

Working Title: IT Support Engineer
Faculty Rank: Lecturer
Role Title: Professional Faculty
Posting Number: AP0170271
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

Virginia Tech’s University Libraries seek a talented IT Support Engineer to work within the Information Technology Services (ITS) Desktop & Commons Unit and collaborate with our team of engineers and technicians in setting up and maintaining computer, network, and AV equipment, and support for all technological aspects of the physical spaces within the Libraries. Based in Newman Library at the Virginia Tech main campus, this position serves the entire University Libraries system, which includes branch libraries in Blacksburg, the National Capital Region, and the Health Science and Technology Innovation District in Roanoke. The successful candidate must have a high degree of technical aptitude over a large scope of IT disciplines and excel in a fast-paced, dynamic team environment.

- Primary responsibilities include Windows and macOS desktop/laptop computer imaging, installation, troubleshooting, repair, and maintenance
- Identifying and resolving hardware and software issues on laptop, desktop, and AV equipment
- Collaboration with faculty and other stakeholders in designing, building, managing, and planning for future development of technology-enhanced studios, classrooms, conference rooms, auditoriums, instructional labs, and learning environments
- Maintaining professional growth by keeping abreast of emerging technologies; analyzing new technologies and making recommendations for improvements
- Help plan and set the course for upcoming projects

As part of Library ITS, the IT Support Engineer will work closely with the Library ITS Service Desk, Applications, Systems, and Infrastructure, and Web teams.
The IT Support Engineer may serve on other Library committees as appropriate.

Required Qualifications:

- Advanced degree in computer science, computer engineering, information science, or a related field, or a Bachelor’s degree with comparable professional experience
- Demonstrated expertise in Windows and macOS desktop/laptop computer imaging, installation, troubleshooting, repair, and maintenance
- Ability to identify and resolve hardware and software issues on laptop, desktop, and AV equipment
- Proficiency and experience with networking standards, standard routing concepts, and other core internet technologies and services including VPN and firewalls
- Proven ability to operate in high pressure environments while successfully handling multiple competing priorities
- Strong analytical, interpersonal, and problem-solving skills
- Proven record of customer service excellence
- Ability to work independently and with initiative to identify and solve problems

Preferred Qualifications:

- Experience with patch management systems or MDM/UEM platforms, such as IBM BigFix, VMware Airwatch, or Microsoft SCCM
- Specific knowledge and experience with imaging products like FOG or Deploy Studio
- Experience with modern classroom, lecture capture, and streaming technology solutions
- Familiarity with ITIL concepts and best practices
- Advanced business analysis, project management, and/or planning skills or certification
- Experience mentoring junior engineers and support technicians

Employment Conditions:
Must have a conviction check: Yes
Describe Other:
Employment Comments:
How to Apply for this Job:

Applications must be submitted online at The application package needs to include a resume, cover letter addressing the candidate’s experience with the responsibilities associated with the position, and the required and preferred qualifications, and names of three (3) references and their contact information.

Employee Category: Administrative and Professional Faculty
Appointment Type: Regular
If restricted or temporary, enter end date:
FLSA Status: Exempt: Not eligible for overtime
Tenure Status: Non-Tenure Track
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Range: Minimum $58,000 commensurate with qualifications and experience
Location: Blacksburg
Department: Library
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: 8am-5pm M-F or as assigned
Job Posting Date: 10/03/2017
Review Begin Date: 11/03/2017
Job Close Date:
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (
    • Higher Education Recruitment Consortium - HERC (
    • Diverse Jobs (
    • Insight Into Diversity (
    • Indeed (
    • Roanoke Times Online (
    • Commonwealth of Virginia Jobs (
    • Virginia Tech job site (
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  2. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

Required Documents

Required Documents
  1. Resume/Curriculum Vita
  2. Cover Letter
  3. List of References
Optional Documents
  1. Other Doc