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Desktop Support Technician

Position Information

Position Information

Working Title: Desktop Support Technician
Role Title: Information Technology Specialist I
Posting Number: SW0170853
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

The Ted and Karyn Hume Center for National Security and Technology at Virginia Tech seek applicants for a desktop support technician to provide end user support as well as basic server administration. The diverse environment includes research computing laboratories with a mixture of wireless and embedded devices, in addition to a typical production environment of Windows, Mac, and Linux desktops and laptops. US citizenship and the ability to obtain and maintain a security clearance are required for this position. This position reports to the Center’s IT manager.

Required Qualifications:

- System administration experience using and managing Windows, MacOS and some linux desktop and laptop systems
- Experience troubleshooting software and hardware system errors
- Strong customer services skills with demonstrated prioritizing and time management, and ability to communicate technical issues easily to a wide audience with varying levels of IT knowledge
- Excellent analytical and problem solving skills with the ability to quickly solve problems in high-pressure situations
- Experience providing technical support and guidance in a pleasant and professional manner via email, in-person and by phone
- Experience managing IT systems for environments that conduct restricted research, and are subject to regulatory compliance

Preferred Qualifications:

- Experience with database administration and programming, including strong SQL skills
- Experience with PHP web application development
- Experience with automated deployment tools such as FOG or MDT
- Network administration experience, including configuration and maintenance of routers, switches, and firewalls
- Previous experience conducting IT system management in a university environment and working effectively with faculty, staff, and students

Employment Conditions: Offer of employment may require prior approval from the granting agency
Must have a conviction check: Yes
Describe Other:
Employment Comments:
How to Apply for this Job:

For a complete listing of position qualifications, and to apply, please visit, and search for posting #SW0170853. Review of applications will begin on
November 13, 2017.

Employee Category: Staff (Salary)
Appointment Type: Restricted
If restricted or temporary, enter end date: to be reviewed annually
FLSA Status: Non-exempt: Eligible for overtime
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Band: 4
Pay Range: Commensurate with Experience
Department: Hume Center
Work Location: Blacksburg
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: 8-5 M-F
Posting Date: 10/25/2017
Review Begin Date: 11/13/2017
Job Close Date:
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Due to restrictions established by the federal funding agency, eligible candidates must be either a US Citizen or US Permanent Resident. Do you currently meet this requirement?
    • Yes
    • No

Required Documents

Required Documents
Optional Documents
  1. Resume/Curriculum Vita
  2. Cover Letter
  3. List of References