Skip to Main Content

Desktop Support Technician

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

If you would like to bookmark this position for later review, click on the Bookmark link.  If you would like to print a copy of this position for your records, click on the Print Preview link.

Position Information

Position Information

Working Title: Desktop Support Technician
Role Title: Information Technology Specialist I
Posting Number: SW0170722
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

Support the day-to-day on-site information technology needs of designated university level research centers and departments within the Institute for Critical Technology and Applied Science. As a member of the existing IT team, work to implement policies, troubleshoot problems and maintain accurate documentation at multiple office locations. Provide direct assistance to users with all aspects of computer operations including computer setup, instructional training and disaster recovery. Assist with testing, implementation and improvement of security, recovery systems, multiple video conference rooms and general IT operations.

Periodically travel to supported locations around campus and provide comprehensive support, training, system maintenance and analysis of existing and future technology needs. Define standardized policies that meet the needs of all supported users to simplify and centralize support duties. Must provide own transportation as necessary.

Required Qualifications:

- Bachelor’s degree in Computer Science, IT, Engineering or related field. A lesser degree with equivalent education, experience and training may be considered in lieu of a bachelor’s degree.
- Strong knowledge of Windows operating systems and Microsoft Office.
- Working knowledge of iOS and Android.
- Experience in providing support such as one-on-one consultation and training to end users.
- Ability to work independently, manage multiple projects simultaneously, and take initiative to solve complex IT problems.
- Experience with computer hardware troubleshooting and repair.
- Excellent interpersonal and communication skills, and the ability to work comfortably with all individuals in a diverse multicultural environment.
- Strong documentation skills.
- Working knowledge of hardware and software video conferencing systems.

Preferred Qualifications:

— Experience supporting organizations with 100+ computers.
- Experience with purchasing systems such as Hokiemart, and COLA.
- Experience with ticketing/work order systems like Spiceworks or Service Now.
- Experience working with Microsoft Active Directory.
- Experience with Computer imaging, remote desktop, Microsoft Exchange.
- Experience with networking concepts and devices (i.e. tcp/ip, firewalls, vlan switching, etc.)
- Working knowledge of OSX and Linux.

Employment Conditions: Must have a criminal background check
Must have a conviction check: Yes
Describe Other:
Employment Comments:
How to Apply for this Job:

For a full description of the position and requirements, and to apply, please go to, posting #SW0170722. Attach a resume, cover letter, and list of three professional references to the online application. Review of applications will begin on September 22nd, 2017, and will continue until the position is filled.

Individuals with disabilities desiring accommodations should notify Lisa Stables at 540/231-9330 or

Employee Category: Staff (Salary)
Appointment Type: Regular
If restricted or temporary, enter end date:
FLSA Status: Non-exempt: Eligible for overtime
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Band: 4
Pay Range:
Department: Inst for Critical Technology & Applied Science
Work Location: Blacksburg
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: 8:00-5:00 M-F
Posting Date: 09/06/2017
Review Begin Date: 09/22/2017
Job Close Date:
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

Required Documents
  1. Resume/Curriculum Vita
  2. Cover Letter
  3. List of References
Optional Documents
  1. Transcript
  2. Other Doc