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Computer Support Specialist

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Position Information

Position Information

Working Title: Computer Support Specialist
Role Title: Information Technology Specialist I
Posting Number: SW0170713
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

Computer Support Specialist provides computer technical support services to the President and Provost senior management areas. Employee will work with a team of information technology professionals to generate and maintain a robust, reliable and secure computer environment at multiple on and off-campus locations.

The specific responsibilities of this position include
• Provide direct assistance to users with all aspects of computer operations including technology set-up and disposal, maintenance, problem resolution, and training
• Look for opportunities to enhance existing IT processes and technology by anticipating departmental needs and leveraging emerging technologies
• Assist in ensuring offices are adequately protecting sensitive data by implementing established policies and practices, leveraging information security tools and promoting end user awareness
• Complete special projects as assigned
• Create and maintain accurate system and end user documentation
• Collaborate with peers to support initiatives which support the university’s mission and strategic plan
• Uphold the universal competencies of teamwork, maintaining a safe and secure work environment, and inclusion and diversity
• Secure information technology resources such as printers, copiers, computer, and mobile devices
• Leverage management tools to effectively and efficiently maintain computer systems centrally

Required Qualifications:

• A bachelor’s degree in Business Information Technology, Computer Science or an equivalent level of training and/or experience
• Experience with system administration tasks in a windows operating system environment
• Experience with administration tasks for Mac OS devices
• Ability to independently troubleshoot and find solutions to technology issues
• Communicate with a broad range of users, in person and in writing, about technical topics at a level appropriate for the intended audience
• Ability to understand user requirements and respect user time
• Ability to independently prioritize tasks
• Ability to work on multiple projects simultaneously
• Ability to work with minimal supervision
• Ability to treat all information confidentially
• Must be able to safely move and handle items weighing up to 40 lbs.

Preferred Qualifications:

• Experience in a university computing environment
• Experience with remote management software (Microsoft SCCM, Remote Desktop Services, Big Fix, Kaseya, etc.)
• Experience with advance system administration tools (Microsoft MDT, PowerShell, etc.)
• Experience in an Active Directory domain environment (Group Policy, managing security groups, etc.)
• Experience with regulatory and legislative authorities including but not limited to PII and FERPA
• Experience with installing and administering windows operating systems in a Microsoft Active Directory based environment
• Knowledge of securing information technology resources such as printers, copiers, computer, and mobile devices
• Experience in an IT support or help desk environment or related role
• Experience with creating and updating documentation

Employment Conditions:
Must have a conviction check: Yes
Describe Other:
Employment Comments:
How to Apply for this Job:

To apply, applicants must complete the online application at, posting #SW0170713, and submit a cover letter, resume and list of three professional references as an attachment to the application. Review of applications will begin on September 22, 2017.

Employee Category: Staff (Salary)
Appointment Type: Regular
If restricted or temporary, enter end date:
FLSA Status: Non-exempt: Eligible for overtime
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Band: 4
Pay Range: Commensureate with Experience
Department: Business & Management Systems
Work Location: Blacksburg
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: 8am-5pm
Posting Date: 09/01/2017
Review Begin Date: 09/22/2017
Job Close Date:
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (
    • Higher Education Recruitment Consortium - HERC (
    • Diverse Jobs (
    • Insight Into Diversity (
    • Indeed (
    • Roanoke Times Online (
    • Commonwealth of Virginia Jobs (
    • Virginia Tech job site (
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  2. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

  3. * Do you have an Interagency Placement Screening Form (Yellow Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only)
    • Yes
    • No
  4. * Do you have a Preferential Hiring Form (Blue Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only).
    • Yes
    • No

Required Documents

Required Documents
  1. Resume/Curriculum Vita
  2. Cover Letter
  3. List of References
Optional Documents