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Distance Learning Technician

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Position Information

Position Information

Working Title: Distance Learning Technician
Role Title: Media Specialist II
Posting Number: SW0170632
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

This position is part of Distance Learning Classroom Support group within Technology-enhanced Learning and Online Strategies (TLOS), a division of Virginia Tech’s Information Technology department. The group provides first level technical and operational support for the Technology-enhanced and virtual classrooms used for distance learning programs. The group diagnoses, facilitates, and resolves connection and audio/video failures and other problems related to equipment, software, and network malfunction in an originating or receiving classroom location. The distance learning technician will regularly collaborate with students, faculty, staff, and other groups within TLOS to facilitate distance learning at Virginia Tech.

Required Qualifications:

- Possess knowledge of, and demonstrate the use of a distance learning technologies such as Interactive Video Conferencing, Webex, Skype for Business or Go to Meeting.

- Possess knowledge of and demonstrate computer competency skills such as adjusting display resolution, loading a program, searching for a file, entering a URL address, setting and saving bookmarks, loading and displaying a PowerPoint presentation.

- Experience identifying different types of cables and connections used with computers, video and audio and demonstrate the skill to identify the following cables and connectors HDMI, DVI, Display Port, RJ45, VGA, USB 2.0, 3.0 and Types A, B and C, RCA.

- Documented experience working independently and with teams, under pressure and meet firm deadlines.

-Documented experience in a customer service role.

Preferred Qualifications:

- Bachelor’s degree in Communications or Education with emphasis on instructional technology, distance learning, or the equivalent in experience.

- Experience using Smart Boards, computer Whiteboards, Crestron AV controls, and/or document cameras.

- Experience using Windows 7pro and Windows 10 and/or Apple OS and Bootcamp.

- Experience with audio mixing boards or software as well as effects, compressors, limiters and EQ.

- Previous experience researching and resolving basic to complex distance learning technologies and computer technical issues.

- Valid Virginia Driver’s license.

Employment Conditions: Must have a criminal background check, Must have a driver's license check, Alternate work schedule - If other than M-F, 8-5 please describe below, Other (Describe Below)
Must have a conviction check: Yes
Describe Other:

Work schedule is based on the schedule of distance leaning classes. Usual work schedule is Monday-Thursday early/mid afternoon to 10:00pm with a half day on Friday.

May be scheduled to work during periods of authorized closings of the University.

Employment Comments:
How to Apply for this Job:

For a full description of the position and requirements, and to apply, please go to, posting SW0170632. Review of applications will begin on August 15, 2017 and continue until the position is filled. Individuals with disabilities desiring accommodations should notify Human Resources at 540/231-9331 or by the review date.

Employee Category: Hourly Wage Staff, limited to 1500 hrs/year
Appointment Type: Temp, non-salaried wage
If restricted or temporary, enter end date:
FLSA Status: Non-exempt: Eligible for overtime
Academic Year or Calendar Year: Calendar Year
Percent Employment: Part-time
If part time, enter Percent Time:
Pay Band: 3
Pay Range: $14 - $16 / hr
Department: Technology-enhanced Learning and Online Strategies
Work Location: Blacksburg
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: as arranged
Posting Date: 08/08/2017
Review Begin Date: 08/15/2017
Job Close Date:
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (
    • Higher Education Recruitment Consortium - HERC (
    • Diverse Jobs (
    • Insight Into Diversity (
    • Indeed (
    • Roanoke Times Online (
    • Commonwealth of Virginia Jobs (
    • Virginia Tech job site (
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  2. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

Required Documents

Required Documents
  1. Resume/Curriculum Vita
  2. Cover Letter
  3. List of References
Optional Documents