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Patient Services Assistant

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Position Information

Position Information

Working Title: Patient Services Assistant
Role Title: Administrative & Office Specialist III
Posting Number: SW0170550
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

To assist with providing excellent client support to the Veterinary Teaching Hospital. Will serve as initial contact for clients and referring veterinarians, facilitate proper scheduling of appointments and act as a liaison between client, referring veterinarian and VTH personnel. Will assist all support staff in daily client interactions as needed. Will serve as a contact for emergencies and facility issues within the building, which will require interacting with Virginia Tech Police and other outside agencies. Supports the Large and Small Animal Patient Receiving and Medical Records in proper registration and medial record processing. Must be able to calmly and quickly handle various emergencies, contacting the proper personnel for assistance. General office duties will include filing, faxing, copying, scanning and uploading forms. Will provide general, infrequent after-hours support as needed via the telephone. This person must have good communication skills-being able to communicate well with referring veterinarians, clients, faculty, staff and students. Maintains a calm and pleasant demeanor at all times. Must be very adept at multi-tasking. This position will serve many areas. The goal of this relationship is to ensure that the patient, client and referring veterinarian will receive optimum care and attention. This position is considered essential personnel and it is necessary for employee to be at work if the University is closed due to inclement weather.

Required Qualifications:

Previous experience in a professional office environment; Excellent communication and interpersonal skills on the telephone and in person; must be a team player; good organization skills; Ability to work under stress and meet appointed deadlines; Ability to perform general office-related duties; proficient computer skills, including Microsoft office-work & excel; demonstrates sound problem-solving skills; Good working knowledge of medical terminology. Previous experience dealing with the public.

Preferred Qualifications:

Previous work experience as a medical receptionist, medical records data entry, cashier, support of a multi-clinician veterinary practice. Medical Terminology Course.

Employment Conditions: Must have a criminal background check, Emergency Personnel - health & safety related
Must have a conviction check: Yes
Describe Other:

This position is considered essential and required report to work during emergency and inclement weather closings.

Employment Comments:
How to Apply for this Job:

For a full description of the position and requirements, and to apply, please go to To be considered, Applicants MUST apply on-line to posting SW0170550, by the close date July 27, 2017. If you have any questions please call our Service Center @ 540-231-9331 or email

Employee Category: Staff (Salary)
Appointment Type: Restricted
If restricted or temporary, enter end date:
FLSA Status: Non-exempt: Eligible for overtime
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Band: 3
Pay Range:
Department: Vet. Medicine Teaching Hospital
Work Location: Blacksburg
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: M-F; 8-5pm or 7-4 pm
Posting Date: 07/13/2017
Review Begin Date:
Job Close Date: 07/27/2017
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

  2. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (
    • Higher Education Recruitment Consortium - HERC (
    • Diverse Jobs (
    • Insight Into Diversity (
    • Indeed (
    • Roanoke Times Online (
    • Commonwealth of Virginia Jobs (
    • Virginia Tech job site (
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  3. * Do you have an Interagency Placement Screening Form (Yellow Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only)
    • Yes
    • No
  4. * Do you have a Preferential Hiring Form (Blue Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only).
    • Yes
    • No

Required Documents

Required Documents
Optional Documents
  1. Resume/Curriculum Vita
  2. Cover Letter
  3. List of References
  4. Other Doc