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Program Support Technician

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Position Information

Position Information

Working Title: Program Support Technician
Role Title: Administrative & Office Specialist III
Posting Number: SW0170431
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

The Program Support Assistant provides logistical and clerical support to the Department of Agricultural and Applied Economics for the Virginia Tech Income Tax School. The Income Tax School is a continuing education program that provides credit offerings through a series of conferences which allow tax practitioners to meet their individual CE requirements. Occupants in this position report to the Director of the Income Tax School. Responsibilities include and are not limited to: booking venues for conference locations; location agreement/contract revision; coordinating catering, lodging reservations and travel accommodations for faculty and participants of conferences; drafting, editing, and distributing supplementary course material, advertisements, registration and attendance forms; applying for course approval through IRS and various agencies to maintain approved CE provider status; reporting and filing of customers’ earned credit hours to member agencies to ensure proper licensure; web design and maintenance; creating and filing detailed financial reports for travel and expenditures related to conferences; serve as main point-of-contact for customers, instructors, accrediting agencies, and interdepartmental relations within Virginia Tech; provide excellent customer service and address customer concerns via phone, e-mail, and in-person; extensive travel required for on-site administrative duties at multiple conference locations across state; position will also act as administrative assistant to Director of the Income Tax School.

Required Qualifications:

Demonstrated experience providing clerical and administrative support in a professional setting; Strong customer service skills; Ability to set and prioritize tasks in order to meet deadlines; Experience using Microsoft Office suite applications including Word, Excel, PowerPoint, and Outlook; Knowledge of web-design software and digital mass communication strategies; Must demonstrate a strong work-ethic and ability to work-well with others; Ability to sit and/or stand for extended periods of time; Ability to travel 5 days per week (Sunday through Thursday) throughout October 29th – December 14th, with the exception of Thanksgiving, to manage the on-site needs of the conference; the ability to lift 30+ pounds repeatedly.

Preferred Qualifications:

Degree in Hospitality Management, Agricultural Economics, Economics, or Business; Familiarity with Continuing Professional Education requirements and standards for agencies, individuals, and accredited institutions pertaining to income tax preparation; Experience using VT Hosting Web Design, Google Groups and listserv, and Adobe Acrobat; budget monitoring and planning; Experience with HokieSPA; knowledge of VT Travel application and reimbursement procedures; VT Travel training.

Employment Conditions: Must have an acceptable and safe driving record, Alternate work schedule - If other than M-F, 8-5 please describe below
Must have a conviction check: Yes
Describe Other:

During November and December, candidate is required to work Sunday through Friday with a possible 50+ hours per week.

Employment Comments:
How to Apply for this Job:

Interested candidates must complete the application online at, posting #SW0170431.

Employee Category: Hourly Wage Staff, limited to 1500 hrs/year
Appointment Type: Restricted
If restricted or temporary, enter end date:
FLSA Status: Non-exempt: Eligible for overtime
Academic Year or Calendar Year: Calendar Year
Percent Employment: Part-time
If part time, enter Percent Time:
Pay Band: 3
Pay Range: Commensurate with Experience
Department: Agricultural & Applied Economics
Work Location: Blacksburg
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: Sunday - Thursday
Posting Date: 06/19/2017
Review Begin Date: 07/05/2017
Job Close Date:
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (
    • Higher Education Recruitment Consortium - HERC (
    • Diverse Jobs (
    • Insight Into Diversity (
    • Indeed (
    • Roanoke Times Online (
    • Commonwealth of Virginia Jobs (
    • Virginia Tech job site (
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  2. Please describe your experience using a variety of office software.

    (Open Ended Question)

  3. Do you have experience planning programs, conferences or events?
    • Yes
    • No
  4. Please describe your experience providing administrative support in an academic or professional environment.

    (Open Ended Question)

Required Documents

Required Documents
Optional Documents
  1. Resume/Curriculum Vita
  2. Cover Letter
  3. Letter of Reference #1