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Graduate Program Coordinator

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Position Information

Position Information

Working Title: Graduate Program Coordinator
Role Title: Education Support Specialist II
Posting Number: SW0170456
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

This position will provide support for one or more graduate programs in the Pamplin College of Business in Northern Virginia, reporting to a program director. Due to growth in the MBA and Master of Information Technology programs, multiple positions may be hired from this posting. Duties may include providing support in program administration, marketing and communications, recruitment, academic support of students and faculty.

We are seeking candidates with demonstrated proficiencies in two or more of the following areas (assigned tasks may include but are not limited to):
• Administrative
o Assist with surveys and other reporting functions
o Prepare and process contracts
o Manage financial responsibilities for the program, such as p-card reconciliation

• Marketing and Communications
o Assist with writing/editing copy for digital and print marketing
o Maintain program website

• Recruiting Students
o Field inquiries and advise prospective applicants
o Utilize CRM, such as Hobsons, for prospective database and communications plan

• Admission
o Facilitate the admissions process, including international students
o Onboarding duties including orientation

• Academic Affairs
o Facilitate creation of plan of study, and course registrations using Banner
o Conduct graduation clearance tasks

Required Qualifications:

Experience in a higher education environment; previous program support experience in an academic or professional office environment; highly organized; proficiency with software such as, Microsoft Office Excel, Access and Word; must possess strong interpersonal and communication skills and the ability to work well in a team and with the public; ability to maintain confidentiality, prioritize multiple tasks, meet deadlines and work collaboratively with others; interact professionally with graduate students and Pamplin Extended Campus Programs staff and faculty.

Preferred Qualifications:

Bachelor’s degree in a related field; proficiency with Hobsons Connect Customer Relationship Management (CRM) or similar program; experience in handling student records in student database such as Banner; previous experience working with retrieving information and consolidating for reports; web related information entry and retrieval; working knowledge of university academic, fiscal and operational policies and procedures; experience working in an entrepreneurial environment with an “all hands on deck” culture.

Employment Conditions:
Must have a conviction check: Yes
Describe Other:
Employment Comments:
How to Apply for this Job:

To apply applicants must complete the online application at, posting SW0170456, and submit a cover letter, resume and list of references as an attachment to the application.

Review of applications will begin on July 7, 2017.

Employee Category: Staff (Salary)
Appointment Type: Restricted
If restricted or temporary, enter end date:
FLSA Status: Non-exempt: Eligible for overtime
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Band: 3
Pay Range:
Department: Business - Off Campus Instruction
Work Location: National Capital Region
Location, if not Blacksburg: Falls Church, VA
Location Zip Code: 22043
Work Schedule: 9-6, M-F
Posting Date: 06/16/2017
Review Begin Date: 07/07/2017
Job Close Date:
Restricted to university employees only?
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have an Interagency Placement Screening Form (Yellow Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only)
    • Yes
    • No
  2. * Do you have a Preferential Hiring Form (Blue Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only).
    • Yes
    • No
  3. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (
    • Higher Education Recruitment Consortium - HERC (
    • Diverse Jobs (
    • Insight Into Diversity (
    • Indeed (
    • Roanoke Times Online (
    • Commonwealth of Virginia Jobs (
    • Virginia Tech job site (
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  4. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

Required Documents

Required Documents
  1. Resume/Curriculum Vita
  2. Cover Letter
  3. List of References
Optional Documents