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Assistant Director for Housing Services

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Position Information

Position Information

Working Title: Assistant Director for Housing Services
Faculty Rank: Lecturer
Role Title: Professional Faculty
Posting Number: AP0170123
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

Provides daily management of housing occupancy (through developing and operating contracting processes, room assignments, contract review, room changes) to meet budgetary levels. Daily management and on-going development of the on-campus housing software system (StarRez) and assignment and billing processes for the residence hall system. Supports the allocation and billing processing for 9,400+ on-campus residents and 18,500+ on- and off-campus dining plans. Provides primary liaison with other university offices (with focus on Hokie Passport – university card ID system, Admissions, Student Accounts and University Registrar offices). Manages the inventory of all written contracts supporting the assignments in the system, and is responsible for complying with all relevant policies regarding Fair Housing (HUD), EEO/AA, ADA, University Policies for Student Life, and other relevant policies. Meets extensively with students, parents, and staff members to provide adequate and appropriate housing while providing assistance/advising and support. Serves actively in an on-call administrative oversight capacity on a rotating basis and during colleague consultations as required. Evaluates and establishes programs and activities to deliver a high-level customer service experience for residents. Manages frontline staffing presence and departmental e-mail accounts. Coordinates data management needs within area and for others as needed through direct systems development and report writing as well as cooperation with IT staff members and department colleagues. Works daily with other university departments to insure sufficient information distribution and cooperation between areas with varying needs and expectations. Directs benchmark/customer service surveys and reporting/response to gathered data. Reviews and creates updates to departmental web and printed materials.

Required Qualifications:

-Master’s degree and/or equivalent experience in Computer Science, Public Administration, Finance, Business Management, Student Affairs or related field. -Previous experience in a college setting housing program administration, residential property management, or related experience; computer operations including Windows, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access), database systems, reporting, and financial information systems (StarRez, Banner).
-High organizational skills with attention to detail.
-Ability to deal effectively with a diverse population; multitask duties with frequent interruptions; and to remain calm under highly stressful conditions.
-Ability to maintain confidentiality of student records.

Preferred Qualifications:

-Experience with StarRez (housing/dining management software)
-Experience with report development and generation using SQL/database query language.

Employment Conditions: Emergency Personnel - health & safety related
Must have a conviction check: Yes
Describe Other:
Employment Comments:

Virginia Tech is an Equal Opportunity Employer.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

How to Apply for this Job:

Go to jobs.vt.edu to apply. Contact Curtis Dugar, cdugar@vt.edu Committee Chair with any questions about opening. Review date for the position will start May 22nd and continue until filled.

Employee Category: Administrative and Professional Faculty
Appointment Type: Regular
If restricted or temporary, enter end date:
FLSA Status: Exempt: Not eligible for overtime
Tenure Status: Non-Tenure Track
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Range: Commensurate with Experience
Location: Blacksburg
Department: Housing & Residence Life - Housing
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: 8am to 5pm, Monday Friday and as business needs demand.
Job Posting Date: 04/25/2017
Review Begin Date: 05/22/2017
Job Close Date:
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link: http://listings.jobs.vt.edu/postings/75798

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (www.higheredjobs.com)
    • Higher Education Recruitment Consortium - HERC (www.hercjobs.org)
    • Diverse Jobs (www.diversejobs.net)
    • Insight Into Diversity (www.careers.insightintodiversity.com)
    • Indeed (www.indeed.com)
    • Roanoke Times Online (www.jobs.roanoke.com)
    • Commonwealth of Virginia Jobs (www.jobs.virginia.gov)
    • Virginia Tech job site (www.jobs.vt.edu)
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  2. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

Required Documents

Required Documents
  1. Cover Letter
  2. List of References
  3. Resume/Curriculum Vita
Optional Documents