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Program Support Technician Senior

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Position Information

Position Information

Working Title: Program Support Technician Senior
Role Title: Public Relations & Marketing Specialist III
Posting Number: SW0170258
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

Program Support Technician Senior provides confidential and comprehensive administrative and executive assistance to the Chair of the Department of Chemistry to ensure efficient office operations. This position serves as a principal liaison for all on and off-campus individuals with whom this office works, such as faculty members, the College of Science administration, members of the Department of Chemistry Advisory Committee (DCAC), students, and alumni. Under the guidance of the Chair, manages daily workflow, coordinating and scheduling both internal and external meetings and events (e.g., twice-yearly DCAC meetings, department seminar program, faculty candidate interviews, etc.), maintaining calendar, making travel arrangements as needed, and coordinating/managing events. For some of these events, occasional after-hour duties are to be expected.

Organizes and manages the Department of Chemistry’s marketing and media efforts to include: (1) independently maintaining Chemistry’s website and Facebook page by interfacing directly with all chemistry faculty for content of news stories; (2) canvassing a variety of sources for possible news stories; (3) creating digital signage postings based on available news; (4) writing new content for Chemistry’s 12 – 16 page “Elements” newsletter (published twice a year) and editing all contributed content, which requires interacting on an independent basis with Chemistry faculty, staff, students, and alumni in the development of new stories; (5) assisting in the development of the department’s annual report.

Required Qualifications:

- Bachelor’s degree in business, English, communications, marketing, journalism, or a related field, or equivalent training and/or experience.
- Administrative office experience in an academic or professional office setting with increasing levels of responsibility.
- Experience working with content management systems and an HTML-based web design.
- Knowledge of best practices in social media and experience using and managing content on social media outlets
- Proficiency using software such as Microsoft Office Suite and a desktop publishing program such as Adobe Creative Suite to include InDesign, Captivate, Photoshop, and illustrator.
- Excellent communication, writing, interpersonal, and organizational skills, with experience such as writing and editing reports, informational literature, and news articles.
- A commitment to customer service and strong interpersonal skills for positive external communications and interactions with various levels of both internal and external clients.
- Ability to work independently and on a team on multiple projects, often involving deadlines.

Preferred Qualifications:

- Office management experience.
- Experience using Banner Software System or relational databases.
- Experience working in development or fundraising.
- Experience interacting with senior administrators and high-profile individuals.
- Experience working with faculty in an academic setting.
- Understanding of web development tools and best practices.
- Experience doing live video streaming of events.
- Experience in higher education, public relations, advertising, and/or marketing.

Employment Conditions:
Must have a conviction check: Yes
Describe Other:

For some events, occasional after-hour duties are to be expected.

Employment Comments:
How to Apply for this Job:

To apply applicants must complete the online application at, posting #SW0170258, and submit a cover letter, resume and list of references as an attachment to the application. Job posting will close April 30, 2017.

Employee Category: Staff (Salary)
Appointment Type: Regular
If restricted or temporary, enter end date:
FLSA Status: Non-exempt: Eligible for overtime
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Band: 4
Pay Range: Commensurate with Experience
Department: Chemistry
Work Location: Blacksburg
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: M-F, 8-5
Posting Date: 04/03/2017
Review Begin Date:
Job Close Date: 04/30/2017
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (
    • Higher Education Recruitment Consortium - HERC (
    • Diverse Jobs (
    • Insight Into Diversity (
    • Indeed (
    • Roanoke Times Online (
    • Commonwealth of Virginia Jobs (
    • Virginia Tech job site (
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  2. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

  3. * Do you have an Interagency Placement Screening Form (Yellow Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only)
    • Yes
    • No
  4. * Do you have a Preferential Hiring Form (Blue Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only).
    • Yes
    • No

Required Documents

Required Documents
  1. Resume/Curriculum Vita
  2. Cover Letter
  3. List of References
Optional Documents
  1. Other Doc
  2. Portfolio