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Patron Services Wage Pool

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Position Information

Position Information

Working Title: Patron Services Wage Pool
Role Title: Administrative & Office Specialist I
Posting Number: SW0170249
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

These positions are not available to Virginia Tech students. VT students should not apply through this site but may contact the Moss Arts Center directly to inquire about available student positions.

The Moss Arts Center Patron Services Wage Pool opens/closes each January 1, April 1, July 1, and October 1. You are responsible for reapplying each quarter for your application to remain active.

The Patron Services Wage Pool positions perform a variety of customer service and administrative tasks in support of events at the Moss Arts Center. Typical work may include box office staffing, ushering, and/or visual arts gallery supervision. Positions require strong customer service and interpersonal skills, evening and weekend availability, punctuality, and good computer skills.

Responsibilities may include:
- Answer patron questions about performances, ticketing processes, performance seating, gallery exhibits; engage and assist patrons as appropriate.
- Provide assistance to patrons with special accommodation needs.
- Consult departmental managers promptly for efficient and attentive problem resolution.
- Process ticket sales, ticket distribution, and ticket scanning according to established procedures.
- Conduct box office and/or theater opening and closing procedures as directed.
- Track attendance, perform minor upkeep tasks, and report equipment and building maintenance issues as needed.
- Process cash, checks, and credit cards in accordance with departmental and university procedures.
- Maintain confidentiality regarding patron transactions and interactions.
- Assist with patron emergencies and building evacuations as needed.
- Monitor patron movement and displays to minimize risk to persons and property.

Required Qualifications:

- Customer service experience.
- Strong computer skills.
- Experience working as part of a team.
- Strong communication skills.
- Proven record of punctuality.
- Willingness and ability to work evening and weekend hours.

Preferred Qualifications:

- Performing arts theater experience.
- Experience using automated ticketing systems.

Employment Conditions: Must have a criminal background check
Must have a conviction check: Yes
Describe Other:
Employment Comments:
How to Apply for this Job:

To apply applicants must complete the online application at www.jobs.vt.edu, posting #SW0170249, and submit a resume as an attachment to the application. Review of applications will begin on April 15, 2017. Job posting will close 6-30-17.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, national origin, political affiliation, race, religion, sexual orientation, genetic information, veteran status, or any other basis protected by law.

Employee Category: Hourly Wage Staff, limited to 1500 hrs/year
Appointment Type: Temp, non-salaried wage
If restricted or temporary, enter end date:
FLSA Status: Non-exempt: Eligible for overtime
Academic Year or Calendar Year: Calendar Year
Percent Employment: Part-time
If part time, enter Percent Time: 50
Pay Band: 1
Pay Range: Commensurate with experience
Department: Center for the Arts at VT
Work Location: Blacksburg
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: variable
Posting Date: 04/04/2017
Review Begin Date: 04/15/2017
Job Close Date: 06/30/2017
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link: http://listings.jobs.vt.edu/postings/75109

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (www.higheredjobs.com)
    • Higher Education Recruitment Consortium - HERC (www.hercjobs.org)
    • Diverse Jobs (www.diversejobs.net)
    • Insight Into Diversity (www.careers.insightintodiversity.com)
    • Indeed (www.indeed.com)
    • Roanoke Times Online (www.jobs.roanoke.com)
    • Commonwealth of Virginia Jobs (www.jobs.virginia.gov)
    • Virginia Tech job site (www.jobs.vt.edu)
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  2. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

Required Documents

Required Documents
  1. Resume/Curriculum Vita
Optional Documents
  1. Cover Letter
  2. List of References