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Parking Customer Service Agent

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Position Information

Position Information

Working Title: Parking Customer Service Agent
Role Title: Administrative & Office Specialist III
Posting Number: SW0170212
About Virginia Tech:

Virginia Tech, founded in 1872 as a land-grant institution, is currently ranked as a Top 30 Public University by US News & World Report and a Top 30 Public Research University by the National Science Foundation. Through a combination of its three missions of learning, discovery, and engagement, Virginia Tech continually strives to accomplish the charge of its motto: Ut Prosim (That I May Serve). As the Commonwealth’s most comprehensive university and its leading research institution, Virginia Tech serves a diverse population of 30,000+ students and 8000+ faculty and staff from over 100 countries, and is engaged in research around the world. Invent the Future at Virginia Tech.

Position Summary:

The Parking Customer Service Agent is responsible for providing parking services support to employees, students, and visitors of the Virginia Tech campus. Responsibilities include providing excellent customer service to a diverse group of customers, collection of the majority of the revenue received at Parking Services including selling and issuing parking permits, Smart Way bus passes, processing citation payments, and performing data entry to process information into the Flex Parking database system. In addition, they will perform report maintenance, daily cash drawer balance, permit inventory, weekly processing of meter collections, and daily processing of returned mail. Other duties include serving as backup for the Receptionist and Booth Attendant at the North End Center as needed. May be required to work overtime, nights, weekends, and special events as needed.

Required Qualifications:

- Strong customer service and cashiering experience in a high demand environment.
- Experience reconciling accounts and/or reports.
- Data entry experience.
- Demonstrated proficiency with Microsoft Office programs such as Excel and Word.
- Excellent interpersonal and communication skills with the ability to work with diverse and irate customers in a team-based environment; and provide accurate, detail oriented results.
- Must be able to safely and frequently move and handle up to 30 lbs.
- Work is primarily performed in an office environment and involves considerable sitting and standing for long periods of time and repetitive motion through the use of a computer.
- May need to work additional hours outside of normal schedule to meet the needs of the department and division.
- Must be able to work in a variety of weather conditions.

Preferred Qualifications:

- Experience working with database applications.
- Knowledge of Virginia Tech Campus
- Knowledge of parking rules and regulations.

Employment Conditions: Must have a criminal background check, Must have valid driver's license, Must have an acceptable and safe driving record
Must have a conviction check: Yes
Describe Other:

- Must maintain driver’s license and eligibility to operate a state owned motor vehicle.

Employment Comments:
How to Apply for this Job:

Interested applicants should complete an online application at www.jobs.vt.edu, posting #SW0170212. Please attach required documents. The deadline to apply for this position is 3/29/2017.

Employee Category: Staff (Salary)
Appointment Type: Regular
If restricted or temporary, enter end date:
FLSA Status: Non-exempt: Eligible for overtime
Academic Year or Calendar Year: Calendar Year
Percent Employment: Full-time
If part time, enter Percent Time:
Pay Band: 3
Pay Range: Commensurate with Experience
Department: Parking Services
Work Location: Blacksburg
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: 8:00a.m - 5:00p.m., Monday-Friday
Posting Date: 03/17/2017
Review Begin Date:
Job Close Date: 03/29/2017
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link: http://listings.jobs.vt.edu/postings/74697

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have an Interagency Placement Screening Form (Yellow Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only)
    • Yes
    • No
  2. * Do you have a Preferential Hiring Form (Blue Form) as issued under Policy 1.30 Layoff? (Commonwealth of Virginia Employees Only)
    • Yes
    • No
  3. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (www.higheredjobs.com)
    • Higher Education Recruitment Consortium - HERC (www.hercjobs.org)
    • Diverse Jobs (www.diversejobs.net)
    • Insight Into Diversity (www.careers.insightintodiversity.com)
    • Indeed (www.indeed.com)
    • Roanoke Times Online (www.jobs.roanoke.com)
    • Commonwealth of Virginia Jobs (www.jobs.virginia.gov)
    • Virginia Tech job site (www.jobs.vt.edu)
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  4. * Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

Required Documents

Required Documents
Optional Documents
  1. Resume/Curriculum Vita
  2. Cover Letter