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Service Center Representative

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Position Information

Position Information

Working Title: Service Center Representative
Role Title: Administrative & Office Specialist III
Posting Number: SW0170180
About Virginia Tech:

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:

The Human Resources Department is seeking a detail oriented candidate with strong customer service skills to work as a Service Center Representative in Human Resources. This role will serve as the first point of contact for handling inquiries from employees and others regarding benefits, staffing, and other HR related issues and processes. Responsibilities include, but are not limited to: Courteously answering phone calls and, when appropriate, directing the inquiries to subject matter experts within the Human Resources office; Proficiently handling inquiries through a variety of delivery methods (face-to-face/walk-ins, telephone, email); Working effectively with a broad range of constituencies in a diverse community; Reviewing assigned paperwork to ensure compliance with policy, procedures, and applicable state and federal regulations; Maintaining the highest degree of confidentiality; Contributing to or assisting with employee programs on benefits and HR transactions.

Required Qualifications:

- Strong administrative and customer service experience in an academic or professional office environment
- Demonstrated knowledge and proficiency with current office computer software such as Word, Excel, PowerPoint, and Outlook
-Experience handling and maintaining confidential records appropriately.
- Demonstrated ability to work collaboratively and effectively with individuals, units, and constituencies of multicultural backgrounds
- Excellent analytical skills with the ability to investigate and resolve discrepancies and ensure integrity of data
- Excellent communication and interpersonal skills
-Ability to organize, plan, and prioritize work while managing multiple tasks simultaneously with successful outcomes within deadlines.
-Ability to develop ideas in a logical sequence, to process data efficiently, accurately, and develop effective solutions in a fast-paced, high volume environment

Preferred Qualifications:

-Bachelor’s degree in human resources, management or related field or equivalent level of training and/or experience;
- Experience interpreting and applying human resources policies and procedures
- Experience preparing and delivering professional presentations in a group setting
- Experience with payroll and/or human resources management systems, such as BANNER
- Experience with on-line applicant tracking systems, such as PeopleAdmin
- Experience working in a state agency or a university setting
- Previous call center experience

Employment Conditions: Must have a criminal background check
Must have a conviction check: Yes
Describe Other:

Position may be designated as Essential Personnel.
- May need to work additional hours outside of normal schedule to meet the needs of the department and division.

Employment Comments:
How to Apply for this Job:

Interested applicants should complete an online application at, posting #SW0170180. Review begin date 3/14/2017.

Employee Category: Hourly Wage Staff, limited to 1500 hrs/year
Appointment Type: Temp, non-salaried wage
If restricted or temporary, enter end date:
FLSA Status: Non-exempt: Eligible for overtime
Academic Year or Calendar Year: Calendar Year
Percent Employment: Part-time
If part time, enter Percent Time:
Pay Band: 3
Pay Range: Commensurate with Experience
Department: Human Resources
Work Location: Blacksburg
Location, if not Blacksburg:
Location Zip Code: 24061
Work Schedule: Flexible (Normal Business hours - Monday-Friday, 8am-5pm)
Posting Date: 03/06/2017
Review Begin Date: 03/14/2017
Job Close Date:
Restricted to university employees only? No
Equal Opportunity/Affirmative Action Statement:

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.

Reasonable Accommodation Statement:

If you are an individual with a disability and desire accommodation please contact the hiring department.

Quick Link:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you interested in wage employment (part-time, no benefits)?
    • Yes
    • No
  2. * How did you first learn about this job opening?
    • Chronicle of Higher Education - online
    • Chronicle of Higher Education - print
    • Higher Ed Jobs (
    • Higher Education Recruitment Consortium - HERC (
    • Diverse Jobs (
    • Insight Into Diversity (
    • Indeed (
    • Roanoke Times Online (
    • Commonwealth of Virginia Jobs (
    • Virginia Tech job site (
    • Facebook
    • LinkedIn
    • Twitter
    • Job Fair (please describe below)
    • Journal (please describe below)
    • Listserv (please describe below)
    • Newspaper - print (please describe below)
    • Professional Conference (please describe below)
    • From a friend/acquaintance not associated with Virginia Tech (please name below)
    • From a Virginia Tech employee/representative/recruiter (please name below)
    • Veteran related event/site (please describe below)
    • Virginia Employment Commission - VEC
    • Other Virginia Tech affiliated website (please describe below)
    • Other job board such as Simply Hired, Career Builder, etc. (please describe below)
    • Other - Not listed (please describe below)
  3. Please describe recruiting source identified in previous question (if applicable):

    (Open Ended Question)

Required Documents

Required Documents
  1. Resume/Curriculum Vita
  2. Cover Letter
Optional Documents
  1. List of References